PlusFloor's reputation is based on our expertise and product knowledge. With the standard of our service at the forefront of our company, we strive at all times to ensure that this is of the very best quality.
UK stock
We have a large, UK-based warehouse where we hold stock of all of our products, which are available for an immediate dispatch, if required. For any products which are temporarily out of stock, we will be able to advise of a lead time for restocking and delivery.
Delivery Rates
It is assumed that the delivery address will be accessible, with the delivery being made by lorry. If there are any additional delivery restrictions or concerns, please advise us at the time of order.
| Next Day |
£45 |
| Next Day AM or PM |
£50 |
| Certain Day (Two days notice) |
£40 |
| Saturday |
£80 |
| Silver Fors (Per Pallet) |
£35 |
Delivery charges listed above exclude VAT.
These rates apply to UK Mainland. POA for non-Mainland and Scottish Highlands. Above deliveries are kerbside only. Please ensure suitable labour is at the delivery point to offload your delivery.
Orders must be placed before 2.00pm to guarantee next day delivery.
Due to Brexit we can no longer provide a free sample service to Northern Ireland. Therefore any orders placed will be subject to additional delivery costs. We will be in touch with a quote on the available options before processing your order.
Delivery preparations
Please note that the above delivery services are kerbside trade delivery services and it is your responsibility to carry the goods from the kerbside into the property. We recommend that labour is arranged to assist with the offload.
Delivery restrictions
Deliveries can be made on large commercial vehicles. We will assume that the property is easily accessible to these types of vehicles. Please advise of any restrictions at point of order.
Your delivery time slot
Please ensure you provide us with a relevant phone number and email address for your delivery upon ordering. Once you have chosen a date for delivery of your goods, you will be sent a text/e-mail to advise of your 2 hour time slot. Please note, depending on your courier, it could be an AM or PM drop, if you have not heard from your courier by the morning, you will be given a PM delivery slot at 12 midday.
How will my order arrive?
Please be aware most of our shipments will be on a pallet and this will be left with you at the point of delivery along with any packing used to protect the goods whilst in transit.
Order not as expected?
It is important to check your PlusFloor packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. Please contact us directly as soon as possible and we will endeavour to resolved it swiftly.
Redelivery Fees
If you miss your allocated delivery time slot, or you refuse your delivery, a standard re-delivery fee will be charged (can be seen above). We will hold your delivery in our warehouse until redelivery fees are paid.
Booking for an installer
We strongly advise against booking installers until your new floor has arrived. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly.
Deliveries to Scottish Highlands, Ireland, islands and non mainland UK
Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery or AM service.
Deliveries outside mainland UK (Scottish Higlands, Ireland, islands etc) will incur extra delivery charges. These are prices upon application. Please contact the sales team on 01524 481 118 or email info@plusfloor.com for more information.
International deliveries
Road, sea and air freight options are all available from PlusFloor.
Please contact the sales team on 01524 481118 or email info@plusfloor.com for further information.
Returns
For detailed information on PlusFloor's Returns Policy, please
click here.
Our Showrooms
Innovation & Distribution Centre
HFSco Limited
Carnforth Business Park,
Unit 11, Oakwood Way,
Carnforth, Lancashire LA5 9FD
Tel: 01524 481 118
London Clerkenwell Showroom
66a Turnmill Street,
Farringdon, London,
EC1M 5RR
